Via our Oracle remote DBA services, we'll handle proactive maintenance, monitoring, and responding to your database system alerts so that you can focus on what it takes to grow your business. We offer a number of flexible support options so that you can select the most cost-effective plan for you based on your particular needs for Oracle database support—from part-time DBA work to full-time support on special projects that occasionally arise.

Our database experts have a minimum of 10 years of Oracle experience, and we've been serving our customers since 1995. This experience means that we know how important your Oracle systems are to your success. We'll focus on keeping your systems running smoothly and maintaining ongoing communication with you.

With a simple email or phone call to 888-648-0500, we can give you a quick overview of our range of Oracle managed services. You can opt for 24/7 comprehensive coverage for mission-critical databases and just proactive monthly reviews for other systems. We are located in the San Francisco Bay Area and work with clients on-site and remotely around the U.S. Our Oracle remote DBA service offers access to experts when you need it and cost-effective services at the level of support you need. There's no substitute for experience.

• DBA Pro Plan Remote DBA Features
• Our Proactive Approach
• Our Monitoring Tools
• Security and Technology
• Our Team Experience
• Getting Set Up is Easy
• Benefits of DBA Pro Remote DBA Services

The features of our DBA Pro offering can be customized to suit your particular needs. We offer the following and more:

• A dedicated primary and secondary DBA assigned to work with you on an ongoing basis
• Daily check-in by an experienced DBA and recommendations for database care
• Comprehensive monthly reviews and reports
• 24/7 availability with guaranteed response time
• Proactive database maintenance with constant database monitoring and alert notification with Database Rx®
• Onsite and offsite flexibility
• Included consulting hours each month to be used for proactive maintenance, special projects, or any Oracle database related work
• Customized services for your special projects
• Backup and overflow support for your DBA team
• Full database administration and Oracle outsourcing from part-time DBA support to full-time support for special projects as they arise

Our Proactive Approach

To be proactive and keep Oracle systems running smoothly, it takes the right combination of skills, experience, and the proper tools (see next section). The certified Oracle DBAs on our team maintain ongoing communication with you regarding your database operations and goals. Our focus is on using best practices and doing things right the first time in order to avoid performance issues, data loss, or downtime.

In addition to setting your systems up properly and making sure you have the level of availability required along with a tested backup and recovery plan, we feel it's critical to monitor a variety of metrics to ensure your database continues operating smoothly. With our custom-built tools we can track database performance over time and plan ahead for increased capacity needs. For example, if a developer submits new code that taxes your system, we'll know it pretty quickly.

Our experience—along with our tools—helps us proactively assess your database systems and make adjustments to avoid a crisis. If a critical problem does arise, we know about it within minutes. And, depending on the level of service you have selected, we deal with those issues accordingly. The goal of our DBA Pro remote DBA service is to keep your systems running smoothly and provide the level of expertise you need to quickly resolve any database problem that may occur.

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Our Monitoring Tools

In addition to our hands-on work, we use an extensive set of custom-built monitoring tools called Database Rx to monitor the health of your database systems. Database Rx provides secure, automated monitoring and analysis of your Oracle databases. It is the foundation for our Oracle remote DBA services. Our DBA team uses these tools to monitor your database systems, proactively manage performance and growth, and keep your systems highly available. You receive real-time notification of performance, stability, and scalability issues before they compromise performance or result in expensive downtime.

Many powerful and easily customizable reports are available with our remote DBA service. These reports provide current and historical information in areas such as alerts and events, database growth, tablespace size, high resource SQL, instance activity, performance ratios, wait events, and redo log activity. All of this information is stored in our Performance Portal. As a client, you can securely access this portal at any time to view past database reviews, track performance history, and administer portal access for others in your organization.

Following is a sample of a database growth report. For more sample reports, you can log in to Database Rx as a guest user and browse the reports by clicking here.

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Security and Technology

Our monitoring tools and remote access policies are developed to fit in with your system security and firewall integrity. There is no need to provide remote access to your database to an outsider. The Database Rx agent runs from a severely restricted operating system account and connects to your database with very limited privileges. The agent has read-only access to your data dictionary, and no access whatsoever to your application data. Data is transmitted from your server to the Performance Portal via encrypted email. Because all data transfer to the Performance Portal is initiated on your server, you are in complete control, and your system security and integrity are maintained. (You may optionally grant us remote access via secure shell or any number of popular VPN systems as your company policy dictates.)

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Our Team Experience

You can trust Database Specialists with expert Oracle remote DBA services, part-time DBA support, and onsite database support for your mission-critical Oracle systems. Since 1995, we have been providing Oracle database consulting in Solaris, HP-UX, Linux, AIX, and Windows environments.

• We are Oracle certified professionals with an average of 10 years of DBA experience
• Our team is continually recognized at national conferences and by leading trade publications
• We have published a large variety of popular white papers and articles on a range of Oracle database topics that you can view here
• We support a wide range of companies from leading banks to mortgage companies, to small internet companies, and we are happy to provide references
• We are active supporters of the Oracle user group community, with two team members serving on the board of directors for the 400-plus member Northern California Oracle Users Group (NoCOUG)